Refund and Returns Policy for RoyalIPCamer

Effective Date: January 14, 2025

At RoyalIPCamer, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we want to ensure that you have a hassle-free experience when returning or exchanging products. This Refund and Returns Policy outlines our procedures and guidelines for returns, exchanges, and refunds.

1. Return Eligibility

You are eligible for a return if the following conditions are met:

  • Return Window: You must initiate the return within 30 days of receiving your order.
  • Condition of Product: The product must be in new, unused condition, with all original packaging, accessories, and manuals intact.
  • Non-Returnable Items: Some products may be excluded from our return policy due to hygiene or safety reasons. These include:
    • Opened security cameras or surveillance devices.
    • Software or downloadable products.
    • Any items marked as non-returnable on the product page.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@royalipcamer.com or call us at (806) 757-2400. Provide your order number and the reason for your return.
  2. Return Authorization: Our customer support team will review your request and provide you with a Return Authorization (RA) number and instructions on how to proceed.
  3. Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong product or defective item). We recommend using a trackable shipping service for returns.
  4. Packaging: Ensure that the product is securely packaged in its original box to prevent any damage during transit.

3. Inspection and Refund Process

Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria. If the product is in acceptable condition, we will process your refund.

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Processing Time: Refunds may take up to 7-10 business days to be processed once the return is approved and inspected.
  • Restocking Fees: In some cases, we may charge a restocking fee of up to 15% of the purchase price, particularly if the product is returned in a used or damaged condition.

4. Exchanges

If you would like to exchange an item for a different model or size, we recommend initiating a return for the unwanted item and placing a new order for the replacement product. Due to inventory availability, exchanges cannot always be guaranteed.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. In such cases, we will offer you the following options:

  • Replacement: We will send you a replacement at no additional charge.
  • Refund: If a replacement is not available, we will issue a full refund, including the cost of return shipping.

Please provide clear photos of the damage or defect when contacting customer service to expedite the resolution process.

6. Shipping Fees

Shipping charges are non-refundable, except in cases where we have made an error or the item is defective. The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake made by RoyalIPCamer.

7. Cancellation of Orders

Orders can be canceled within 24 hours of placing the order, provided the order has not been processed or shipped. To request a cancellation, please contact us immediately at info@royalipcamer.com or by phone at (806) 757-2400. Once an order has been shipped, it cannot be canceled and will need to follow the return process.

8. Exceptions and Non-Refundable Items

  • Personalized or Custom Orders: Items that have been customized or personalized cannot be returned unless they are defective or damaged.
  • Open Security Cameras: For security reasons, opened surveillance products or cameras cannot be returned once the packaging has been opened.

9. Contact Us

If you have any questions about the refund or return process, or need assistance with a return, please feel free to contact us:

  • Email: info@royalipcamer.com
  • Phone: (806) 757-2400 (available Monday-Friday, 9 AM – 6 PM CST)
  • Address: Rr 65 Pittsburg, Texas (TX), United States

Conclusion

We strive to provide high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we are here to assist you through the return process. Your satisfaction is important to us, and we are committed to making the return and refund experience as smooth and straightforward as possible.

Thank you for choosing RoyalIPCamer!